Introduction
Autumn Hollow (autumnhollow.site) is committed to protecting the privacy of our clients and website visitors. This policy details how we collect, use, and safeguard the information you provide to us, ensuring complete transparency and compliance with relevant data protection laws. By using our website and services, you consent to the data practices described in this policy.
What Information We Collect
We collect information that is necessary for providing our travel services and for general business operations. This includes personal identification information (Name, Email Address, Phone Number), travel preferences (Destination, dates, special requests), and demographic data provided voluntarily. We also collect non-personal data such as browser type, operating system, and IP address for site maintenance and analytics.
How We Use Information
The information collected is used primarily to fulfill your travel bookings, communicate with you regarding your itinerary, and respond to your enquiries. We also use data for internal record-keeping, to improve our services and website user experience, and occasionally to send promotional emails about new packages or special offers that we believe may be of interest, from which you can opt-out at any time.
Data Protection and Security Practices
We implement a variety of security measures, including encryption and access control protocols, to maintain the safety of your personal information. All sensitive and credit card information is transmitted via Secure Socket Layer (SSL) technology and is protected behind secure networks, accessible only by authorized personnel with strict confidentiality obligations. We regularly review our security systems to guard against unauthorized access, alteration, disclosure, or destruction of your data.
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. Cookies are small files stored on your hard drive that allow us to recognize your browser and remember certain information. You may choose to disable cookies through your browser settings; however, this may affect the functionality of some parts of our website. We do not use intrusive or overly persistent tracking technologies.
Third-Party Services and Hosting
We partner with third-party providers for web hosting, analytics, and payment processing. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our hosting is secured, but data transmission over the internet cannot be guaranteed to be 100% secure. We are not responsible for the security practices of any external sites linked from our service.
User Rights and Data Requests
You have the right to request access to the personal data we hold about you, request corrections, or request the deletion of your data. To exercise these rights, please contact us directly using the contact details provided below. We will respond to all legitimate requests in accordance with applicable data protection legislation.
External Links Disclaimer
Our website may contain links to other sites. We are not responsible for the privacy practices or the content of these external websites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information immediately.
Updates to This Policy
We reserve the right to update this privacy policy at any time. When we do, we will revise the 'Last Updated' date at the bottom of this page. We encourage users to frequently check this page for any changes. Continued use of the service after any modification constitutes your acceptance of the new policy.
Contact Email
If you have any questions regarding this Privacy Policy, you may contact us using the information below: [email protected]
Last Updated: November 2025
